News

Team Feature: Customer Service Team

The Town’s Customer Service team is 9 people strong, supported by a cross-functional network of municipal subject matter experts. The team has an impressive amount of customer service experience, with a combined 208 years of experience between them to tap into when navigating routine and complex interactions. 81 of those years are dedicated to municipal operations!

The team manages approximately 55-60 thousand inquiries from the public each year, and file closure rates have been a key...

Team Feature: Sports & Recreation

Sports & Recreation strives to deliver services that are inclusive financially, geographically, and across all physical and emotional abilities. Through partnerships with leagues, schools, and community groups, a strong focus on introductory programming, and readiness for growth, the team aims to ensure that everyone in our community can access recreation opportunities that support health, wellness, and social connection.

This team oversees programs including summer camps, the Mobile Seniors...

Team Feature: Fleet

From revamping processes to embracing cutting-edge technology, the Town's Fleet Team has been driving change and raising the bar in vehicle maintenance and sustainability.

Wheels keep on turning

Fleet works together to provide preventative maintenance and repair vehicles and equipment across Town departments and service partners like Innisfil Fire, InnServices, InnPower and South Simcoe Police. That also involves ordering parts, compliance activities such as licensing and deficiency reporting,...

Team Feature: Clerk Services

The Town's Clerk Services team plays a pivotal role in shaping Innisfil’s future by delivering essential administrative functions and management of municipal governance in alignment with our "Community First, Future Ready, Balance Always" vision. This includes records management, records retention and disposal, and responding to freedom of information requests under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

Every four years, Clerk Services administers local...

Employee Assistance Program at the Town of Innisfil

At the Town of Innisfil, we believe that supporting employee well-being is the key to a thriving workplace and community. Our Employee Assistance Program (EAP) provides exceptional resources, designed to support our staff and their families through life’s ups and downs.

Holistic support for every need

Our EAP offers a range of confidential services aimed at promoting mental, emotional, and physical well-being:

• Mental Health Support: Getting help for managing stress, anxiety, and more, ensuring your...