Recreation Programs

Payment and registration

What you need to know about payment:

• You can access a copy of your receipt by logging into your Active Innisfil account and clicking on "Transaction and Payment History"
• Seniors (55 years and over) are welcome to a 10% discount on most registration fees. Drop-in programs are not included. 55+ program fees are already discounted
• A $30 fee will be charged to all NSF cheques issued for program registrations

What you need to know about registration:

• Registrations will not be processed over the phone
• Drop-off and mail-in registrations will receive confirmation back through the mail
• Walk-in registrants will receive confirmation immediately
• Online registrants will be responsible for printing or saving their confirmations at the end of their registration 
• You must be registered for the program to enter the facility
• We have the right to withdraw anyone who doesn't follow the rules and regulations set by the program or instructor

Cancellation and program changes

• The Town reserves the right to withdraw, postpone, cancel, relocate, or combine classes, limit registration or change instructors at any time, for any reason
• If weather or circumstances force the postponement of a class, every attempt will be made to notify participants in advance. If you are in doubt about a course cancellation, please call us at 705-436-3710 before 4:30 p.m. Update your account profile with your email address to receive direct notification about program changes
• Cancelled classes may be rescheduled at the Town’s discretion. On some occasions, location, day or time may have to be adjusted
• Participants in classes that cannot be rescheduled will be eligible to a prorated account credit for future use. A prorated account credit will not be issued for classes that are postponed and/or rescheduled

Withdrawal process

Registrants will not be entitled to a refund if the cancellation affects minimum class numbers unless a replacement registrant is found.

For all refunds, please allow 3 to 4 weeks after your request to process your refund cheque. Credit card and debit payments will be refunded on the original card.

Refunds

You will receive a:

• Full refund – if the program is cancelled by the Town of Innisfil.
• Partial refund – Participant will receive a refund less the $15 administration fee if their request is received up to 5 business days before the program begins.
• Program credit – Following the refund guidelines, if a participant requests a refund to be placed on their Active Innisfil account they will be charged a reduced administration fee of $5.
• No refund: Participants will not receive a refund if the request is received after the midpoint of the program.