Contact Us

Visit Town Hall located at 2101 Innisfil Beach Rd. in Innisfil. Our office is open for Customer Service Monday to Friday from 8:30 a.m. to 4:30 p.m. We close on statutory holidays. For your convenience, many online service options are available. An after-hours drop box is located near the front entrance.

Phone and digital channels

You can contact us by calling 705-436-3710 or 1-888-436-3710 (toll free), or by emailing inquiry@innisfil.ca. You can also submit an inquiry through our online form. 

For after-hours by-law matters, you can select Ext. 5 to leave a message and the next available community standards officer will investigate your concern. For urgent by-law matters after 11 p.m. (or 2 a.m. on Fridays, Saturdays and Statutory Holidays), please contact South Simcoe Police at 705-436-2141 Ext. 0.

Water, sewer and roads emergencies

For after-hour emergencies related to water, sewer or roads please contact 705-436-2141 Ext. 0. 

Report a problem

You can report a problem using our Resident Observation Portal.