Whether it’s on the phone, in person or through our digital channels, Town of Innisfil customer service offers solutions in a timely and effective manner. Customer service staff provide a “one stop experience” for accessing Town services, requesting information, providing feedback or expressing a concern.

Why contact customer service

Channeling services and interactions through Customer Service helps us track inquiries and ensure all issues are responded to and resolved. Our model engages the right resources at the right times to most efficiently and effectively deliver value for your tax dollar.

Our process

Customer service staff have the skills and experience to resolve the majority of inquiries at the first point of contact. If we can't help you at first contact, we will open and manage your file from start to finish to ensure your needs are addressed. When further investigation is required through a public inquiry file, we:

  1. Provide you with a file number 
  2. Engage internal resources for more information
  3. Contact you to provide an update once internal staff have had the opportunity to review the file and confirm next steps and a timeframe 
  4. Work with internal partners to resolve the file 
  5. Follow up with you to confirm the resolution of the file and closure