Innisfil Website

Frequently Asked Questions

General Frequently Asked Questions


I got a ticket at the park but I'm a resident!


Do you have your resident parking pass? Enforcement Officers are obligated to issue a parking ticket if they do not see a payment receipt or resident parking pass on your vehicle.  Please ensure your parking pass is affixed to your windshield in the lower right hand corner (passenger side). If you have not obtained your resident parking pass Click here to learn how to get your's!


Rest assured there is a review process in place should you wish to request a review of your ticket. Click here to submit an online parking review request or visit your Town Hall anytime during business hours. 


I'm from out of town and visited Innisfil Beach Park but got a parking ticket! What now?


We hope you enjoyed your park experience.  Enforcement Officers are obligated to issue a parking ticket if they do not observe a payment receipt on your dashboard or your vehicle is not parked in compliance with our Parking By-law.  Payment for parking tickets can be made here Pay My Parking Ticket or by sending a payment to our office. We can also accept payment at our Town Hall by cash, cheque or debit during business hours. 


If you would like to request a review on your parking ticket, you may do so online or in person at our Town Hall.  If you are not satisfied with the results of our internal review process, you may request a court trial.  Please note trial requests must be made in person at our Town Hall. 


Click here to submit a request for parking review online. 


My blue/grey/green bin is damaged – where can I get new ones?


If your bins are damaged they can be returned to the landfill site on Line 12, and they will be replaced free of charge.


If you need extra/additional bins, visit the Town Hall during business hours. Blue/grey bins are $5, green bins are $15. Payment can be accepted by cash, cheque or debit.


I have large garbage items and don’t have a vehicle big enough to take them to the landfill. What can I do?


The County offers a bulky item curbside pickup service June through September. Residents can contact the County to schedule a pickup of up to 5 bulky items for $40. 


Click here to learn more about the bulky item pick up program through Simcoe County.


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My Property – Frequently Asked Questions


How can I get a survey for my property?


If there is a registered survey of your property it will be available through Land Registry at the following link: www.landsurveyrecords.com.   The Town does not retain property surveys. 


I need more information about my septic system. Where do I start?


The Town may have records related to your septic system. Health Unit records were downloaded to municipalities, however not all records were available. If your system was installed more recently, there may be building permit records related to your septic.

Like most Town records, the Freedom of Information process applies. For more information and to make a request, please visit the following link:  Records Request.


When can I start building a fence and landscaping my property?


New home buyers are understandably excited to install fencing and start making their new property home. It is important to confirm if the lot grading for your property has been certified before undertaking any work.  There are various components for lot grading certification and it is the final stage of the construction process.


It is not recommended that fencing and landscaping be started before the lot grading has been certified and a Notice of Completion inspection has been completed. If there are any adjustments required to the grading on your property, these works may need to be removed or be damaged in the process.


When will the lot grading be finalized for my property?


Lot grading certification is initiated and undertaken by the Developer’s Engineer. The Town does not have access to their lot grading certification schedule.  There are various components for lot grading certification and it is the final stage of the construction process.

Once the Developer’s Engineer has certified the final lot grading of your property, they will provide the Town with their report. You may book a Notice of Completion inspection anytime once we have received it. A Building Inspector can attend within two (2) business days of the inspection request. Inspection booking options are available at the following link: Inspection Bookings.


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Property Taxes - Frequently Asked Questions

When are my Property Taxes due?


Property taxes are due four (4) times a year. Residential property taxes are due  February, April, June and September. You will receive a bill in January for the February and April levies, and another in May for the June and September levies.  Commercial Property Taxes are  due in February and April, but final tax due dates are in August and October. Taxes are always due at the end of these months and due dates vary. Check your bill to confirm due dates.


How can I pay my taxes?


We offer many ways to pay your taxes! Payment can be made:


  • Town Hall by cash, cheque or debit (no credit)
  • Pre-authorized Payment Plan (PAP)
  • Online by credit card using Plastiq
  • Online banking – just add “Innisfil Taxes” as a payee (you will need information from your tax bill the first time)
  • At your bank
  • By phone – contact your bank for setup


Your account number is your 19 digit roll number from your tax bill.  


**Please remember payments made online or through your bank may take up to five (5) business days to receive. To avoid late penalties, be sure to make the payment in enough time that it is received by the due date.**


Click here for more details about payment methods …


Pre-authorized Payment Plans (PAP)


This is a very convenient way of making sure your taxes are paid. We offer a monthly option and on installment due dates. Setting it up is simple! Complete the Pre-Authorization Application form and provide a void cheque or a document from your banking institution providing your account information. Submitting is just as easy – details are on the form.


Click here for more details about PAP…


Oops - I missed my pre-authorized payment.  What do I do now?


You will receive a letter advising that a payment has been returned from the bank.  A fee of $35 is applied to your account.  Payments are only attempted through PAP once - otherwise payment will need to be made through any of the other available payment options. Remember to include the administration fee.  If the payment remains outstanding,  the PAP will be cancelled due to arrears. There is an additional  fee if we need to reactivate your PAP due to non-payment. Please contact us if we can help you make payment arrangements.


How do I find out my account balance and activity?


No need to wait for regular business hours to contact us – do it online anytime! You will need information from your tax bill to activate your account for the first time, but once activated you can monitor your account with ease.  To get started click here!


How do I change my address?


Simply complete our Change of Address Form and return it to us. We will ensure that tax bills are redirected to the address you request.


Can I have my tax bill emailed to me?


Get your tax bill where ever you are and go paperless! E-bill is a convenient way of receiving your tax bill without having to wait for regular mail delivery. You will need to activate your online tax account to sign up to receive e-bills. Set up is easy - select "sign up for e-bill"  from the menu after logging into your online tax account. You will receive an email containing a link to your e-bill when your tax bill is ready! 


Remember - email notifications are sent out automatically when accounts start posting. There may be a delay from the time you receive the email until the link is functional - we appreciate your patience! The posting updating process can take a few hours.  If your link is not functional by the next business day, please let us know!


Why did I get a tax bill when I'm on payment plan with the Town or my Mortgage Holder?


You will still receive a bill if you are on a payment plan. If you are enrolled in a payment plan, your enrollment status will be indicated on your bill under your mailing address block.  


I have received a “Supplemental Tax” bill – what does this mean?


These bills are issued when there has been a change in the assessed value of your property and additional taxes are owing. Outside of their regular assessment cycle, MPAC may do a reassessment of your property based on a recent project on your property that needed a permit from us. Municipalities are required to report permit activity to MPAC. This is only one of the reasons your property may have been reassessed. Contact MPAC for more details on how your property has been assessed.


If you purchased a new home you will receive a Supplemental Tax bill. It takes time for MPAC to fully assess your property following construction. Your initial tax payments were based on an assessment of vacant land. Bills are issued retro-actively from the time of occupancy until the bill is issued. 


Options are available through our Pre-authorized Payment Plan if you want to help build a credit in your tax account to offset supplemental taxation or help you manage getting up to date. Contact us if we can help!


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Zoning - Frequently Asked Questions


Can I operate a business from my home?


Home based businesses are permitted in certain zones. A home based business, or home occupation, is an occupation for gain or support conducted entirely within a dwelling unit, is secondary to the residential use, and operated only by those residing on the premises plus not more than one assistant who is not a resident of the dwelling. Additional requirements for home occupation uses can be found in the Zoning By-law.


How many dwelling units can be located on a lot?


A dwelling unit is basically one room or a group of rooms in a dwelling, used by only one household as a single independent and separate housekeeping establishment in which food preparation, sleeping and sanitary facilities are provided for the sole use of the occupants, and which has a private entrance from outside the building or from a common hallway or stairway inside the building. A second dwelling unit (e.g. a basement apartment, in-law suite, etc.) is generally allowed in a single-detached, semi-detached or street townhouse as long as it can meet the zoning requirements, it is legally constructed, and it is registered with the Town. See the Second Units tab on the Planning Services page for more information. 


What is an agricultural use? 


An agricultural use is defined as the use of land, buildings or structures for the growing of field crops, berry crops, vegetables, flowers, mushrooms, tree crops, the grazing, breeding, raising, boarding or training of animals and livestock, market gardening, kennels, without limiting the generality of the foregoing, and other silvaculture, aquaculture, apiculture and hydroponics, and the sale of agricultural products from the farm on which they are produced.


What is a minor variance?


The provisions of the Zoning By-law are precise, and any development proposal must comply with the terms and provisions of the by-law. A minor variance is a change or permission from the specific requirements of the Town’s zoning by-law.  Please see Committee of Adjustment for more information on minor variance. 


How close to the lot line can I build?


Each zone has specific setbacks that must be adhered to. A setback is simply the distance a building or structure must be located from a lot line. You can check the Zoning By-law to determine how the property is zoned, and the requirements for that zone, or contact Customer Service.


What is lot coverage?


Lot coverage is the combined area covered by all buildings on the lot and calculated as a percentage of the lot area. Decks are included within lot coverage. Each zone has its own maximum allowable percentage, which is outlined in the Zoning By-law.

How high can a building be?


Although there are different height restrictions for different zones, generally, the maximum height of a single family dwelling is 9 metres. The height is measured from the average point at grade to the midpoint of the roof. The specific height restrictions for each zone are outlined in the Zoning By-law.


On a corner lot, where is the frontage?


Regardless of which way your home is oriented on a lot, the front lot line is determined as being the shorter of the two lot lines which abut the two streets. For clarification, you should check the Zoning By-law definitions section.


On a lakefront property, where is the front lot line?


The front lot line would normally be the line that divides the lot from the street.


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