Transit

Innisfil Transit and the Uber app

You can access our discounted rates as long as:

1. You have all four discount vouchers in your account

2. Your pick-up and drop-off locations are within the Town’s borders or the Barrie South GO Station

3. You select Innisfil Transit when booking your trip

4. You confirm your trip details

Please note:

• The correct voucher will be automatically applied to your trip based on your pick-up and drop-off locations

• The voucher is applied to your trip during the payment section

• If you’re using personal and business profiles within the Uber app, we recommend switching to your personal profile to use the Innisfil Transit vouchers

Using Innisfil Transit without a smartphone

We've got you covered! We've partnered with GoGoGrandparent to allow you to book rides with Innisfil Transit through a toll-free phone number. To access this service, you need to:

• Call 1-855-464-6872

• Provide your payment information (credit card or Uber gift card)

Once you're registered, you can book a ride using the automated phone service or speak to a representative.

Accessible transportation

If you need a wheelchair accessible vehicle, you can call Barrie-Innisfil Taxi at 705-721-7777 or use their mobile app.

Please give a minimum of 24 hours of notice—additional notice if possible—and indicate you are booking for "Innisfil Transit" to get the same Innisfil Transit services and fares.

Requesting an increase in the monthly trip limit

To improve Innisfil Transit and make sure everyone can enjoy it, each resident can only take a maximum of 30 discounted trips each month. If you are someone who depends on Innisfil Transit and you need to go over this limit, you can apply to receive additional vouchers, up to 50 discounted trips per month.

Monthly limit increase request

We will give special consideration to seniors, students and those who depend on Innisfil Transit for work. If we receive your application after the 10th day of the month, you will not be eligible for a trip increase until the next month.

The Fair Transit Program

The Fair Transit Program provides a 50% discount on all rides to eligible passengers. This helps remove financial barriers and provides low-income residents with access to transit. You can find the eligibility requirements within the Fair Transit Program Application.

Fair Transit Program application

Once you're enrolled in the program, you'll be exempt from the 30 rides per month limit, and you'll get two free return trips to the Innisfil Food Bank each month.

 The Families with Multiple Youths Pilot

Families with multiple children can apply for our new voucher pilot, the Multiple Youth-Based Voucher Pilot. With this voucher, Innisfil residents with two or more children (children or teenagers under 18 years of age) can book multi-passenger trips through the Uber app when travelling to/from one of our transit hubs. Each voucher is valid for up to 15 rides per month, from now until December 31, 2025.

To participate in the program, you must:

• Live in Innisfil

• Travel with multiple youths (under 18 years of age) for whom you are responsible

• Have an active Uber account

Only one Multiple Youth-Based Voucher will be permitted per household. After receiving this voucher, use it by:

• Opening the Uber app and requesting a ride to/from a transit hub

• Choosing the desired vehicle type between UberX, UberXL, or Uber XXL

• Reviewing the fare details and confirming your ride

The cost of the trip is set by the fare to/from the transit hub. The voucher will be automatically applied to an eligible ride if you haven’t reached your monthly limit of 15 trips. Unused trips will not roll over to the next month.

Reporting an issue

If you were charged an incorrect rate by Uber while using Innisfil Transit, please report this in the Uber App. If you don't get a resolution within three to five business days, please complete the Fare Refund Request form.

Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). If it still doesn't work when you reopen it, it might be an older version of the app. Please check for any updates from your phone’s App Store, or you may need to delete and then reinstall the Uber app.

For all other issues, please reach out to Customer Service at 705-436-3710 or at inquiry@innisfil.ca.