Visit Town Hall located at 2101 Innisfil Beach Rd. in Innisfil. Our office is open for customer service Monday to Friday from 8:30 a.m. to 4:30 p.m. We close on statutory holidays. For your convenience, many online service options are available. An after-hours drop box is located near the front entrance.
Did you know? You can report a problem using our Resident Observation Portal.
Phone and digital channels
You can contact us by calling 705-436-3710 or 1-888-436-3710 (toll free), or by emailing inquiry@innisfil.ca. You can also submit an inquiry through our online form.
For after-hours by-law matters, you can select Ext. 5 to leave a message, and the next available community standards officer will investigate your concern. For urgent by-law matters after 11 p.m. or on weekends and statutory holidays, please contact South Simcoe Police at 705-436-2141 Ext. 0.
Water, sewer and roads emergencies
For after-hour emergencies related to water, sewer or roads, please call 705-436-2141 Ext. 0.
| Title | Contact info |
|---|---|
| By-law Enforcement | Phone: 705-436-3710 ext. 5 Email: inquiry@innisfil.ca |
| Report Burning | Phone: 705-436-3212 |
| South Simcoe Police (non-emergency) | Phone: 705-436-2141 Ext. 0 |
| Title | Contact info |
|---|---|
| Communications | Phone: 705-436-3710 Email: communications@innisfil.ca |
| Title | Contact info |
|---|---|
| County of Simcoe - Garbage, organics and special collections | Phone: 705-735-6901 Email: service@simcoe.ca |
| Emterra - Recycling | Phone: 1-888-597-1541 Email: customercareont@emterra.ca |
| Title | Contact info |
|---|---|
| Customer Service | Phone: 705-436-3710 Email: inquiry@innisfil.ca |
| Title | Contact info |
|---|---|
| InnPower (hydro) | Phone: 705-431-4321 |
| InnServices (water and sewer) | Phone: 705-436-3710 |
Why contact Customer Service
Channeling services and interactions through Customer Service helps us track inquiries and ensure all issues are addressed. Our model engages the right resources at the right times to deliver the most efficient service and value for your tax dollar.
Most inquiries are resolved at the first point of contact by our knowledgeable staff. If your request requires further investigation, we’ll open and manage your file from start to finish to ensure your needs are addressed. When a public inquiry file is required, we will:
- Provide you with a file number
- Engage internal resources for more information
- Contact you to provide an update once internal staff have had the opportunity to review the file and confirm next steps and a timeframe
- Work with internal partners to resolve the file
- Follow up with you to confirm the resolution of the file and closure