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Town of Innisfil
2101 Innisfil Beach Road
Innisfil, On L9S 1A1
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1-888-436-3710 (Toll Free)


Deaf and Hard of Hearing:
*Now available. Email staff at to connect with Customer Service in ASL.

Technical Requirements:

IPhone or Android wireless devices
• 3CX Web Messaging App

Home Computer

• Chrome or Firefox browser
• Webcam
• Internet connection

Town Hall Hours:
Monday – Friday: 8:30 a.m. – 4:30 p.m.
Saturdays: 9 a.m. – 12 p.m.
Customer Service Counter Open Late on Wednesdays when there are regular council meetings from

After Hours Contacts

To Report a By-law Concern:
Animal Control, Noise, Parking Infractions, and other by-law related matters:
Call our main line 705-436-3710, press 5 and leave a message. Your call will be dispatched to an Officer on duty.

Report a Problem Using Your Smartphone

You can use your smartphone or tablet to report a problem or concern by using our Resident Observation Portal.

Evening or Weekend Water/Sewer Emergencies:

On evenings or weekends call 705-436-2141 (South Simcoe Police Non- Emergency) The Town of Innisfil’s Water/Wastewater Operations Staff are on call (24 hours a day, 7 days a week) to deal with emergencies such as broken water meters, broken water mains or sewer back-ups. More about Water/Wastewater emergencies.

Did you know that most of your questions can be answered in our FAQ section? Check it out before contacting us.

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