Program Policies

Recreation Program Cancellation Policies:

REFUND:
All refunds are subject to a MINIMUM administration fee of $15.00 per program.
FULL REFUND:  
If the program is cancelled by Innisfil Leisure Services Programs.
PARTIAL REFUND:
Participant receives a Refund less a $15.00 administration fee if your request is received up to 5 business days before the program begins.Participant receives a Refund if your request is received before the second class, the amount refunded will be the full amount, less the cost of the first class and the $15.00 administration fee.Participant receives a pro-rated Refund if a medical certificate is submitted to Innisfil Leisure Services Programs before the halfway point of the course.
CANCELLATION:
May be requested by phone.  Phone requests MUST BE followed up IN WRITING before your refund will be released. Please allow 3 to 4 weeks after your request to process your refund cheque. Cash/Cheque payment will be refunded by cheque from the Municipal Office.  Credit Card / Interact payments will be refunded on the original card.Participants receive No Refund if the request is received after the midpoint of the program.Participants receive No Refund if the cancellation affects minimum class numbers.  A refund can only be administrated if a replacement is found, less the administration fee.
CREDIT:
Following the refund guidelines, should a participant request a refund to be placed on CREDIT to their account they will be charged a reduced administration fee of $5.00.
TRANSFERS:
One transfer within the same session will have no administrative fee charged.  Additional transfers will be charged a $5.00 administration fee.
WEATHER CANCELLATIONS:

If weather or other circumstances force the postponement of a class, every attempt will be made to notify participants.  Check the Town’s website, twitter & Facebook for updates. If you are in doubt about a course cancellation, please call the Town of Innisfil before 4:30 p.m. Include your cell phone carrier in your account set up in order to receive text messages regarding the status of your program.
COURSE CANCELLATION:

Innisfil Leisure Services Programs may cancel any program that fails to meet minimum registration numbers.  Registrants will be notified if a program is cancelled. Participants will be offered a full refund or a transfer to another class (based on availability). Please ensure to include your cell phone carrier in your account profile in order to receive alerts about cancellations & updates.
MINIMUM ENROLLMENT:

Innisfil Leisure Services Programs reserves the right to cancel any courses for which enrollment does not reach the required minimum. Leisure Services may also combine any class during the session for which attendance falls below the minimum.

For more information or inquiries regarding Program Policies please email activeinnisfil@innisfil.ca