When making a claim against the Town for pothole damages, it’s important to note that the Town will not be responsible for your property damage if it has met the Provincial “Minimum Maintenance Standards” (MMS). The MMS comprises a series of standards for various aspects of road maintenance (patrolling, salting, clearing snow and pothole repair) which vary, depending on the speed limit and traffic volume on a particular roadway in accordance with these standards:
- Potholes in higher speed roads and high-volume roads are repaired more quickly than ones on side roads/streets;
- On the Town’s busiest roads, the Town repairs potholes within 7 days of the date the pothole is reported;
- On smaller roads/streets, the Town repairs potholes within 14 days of the date the pothole is reported.
The Town identifies potholes through regular patrols and reports made by the public to customer service. If you see a pothole, please contact Customer Service. Please note by reporting a pothole to customer service, you are not submitting a claim to the Town.
You are required to submit your claim within 10 days of the date of the incident.