What does InnServices do?

InnServices is the Town of Innisfil’s water and wastewater utility company, and 

  • Provides clean, safe drinking water to its customers 
  • Takes care of the treatment of wastewater that is collected from the sewer system
  • Builds new water and sewer infrastructure as the Town grows.

Who do I call if I have a Water Emergency?

InnServices Water Operations Staff are on call (24 hours a day, 7 days a week) to deal with emergencies such as broken water meters or broken water mains. 

  • Call 705-436-3710 (8:30 a.m.- 4:30 p.m. Monday – Friday).
  • During Holidays, Evenings or Weekends – call 705-436-2141 (South Simcoe Police Non- Emergency).

Who do I call if my sewer backs up? 

There are two phone calls you should make as quickly as possible:

  1. Call your home insurance provider so a clean-up can be initiated as quickly as possible.
  2. Call us to report it so we can take action as quickly as possible at 705-436-3710 (8:30 a.m.- 4:30 p.m. Monday – Friday). During Holidays, Evenings or Weekends – call 705-436-2141 (South Simcoe Police Non- Emergency).

You may need a licensed plumbing/drain contractor. Once the InnServices operators have arrived, the property owner will be required to sign a “Sewer Servicing Agreement” prior to the commencement of any work. More information can be found here Sewer Backups.

InnServices Sewer Maintenance Flushing

Regularly scheduled maintenance of the sanitary sewer line will be taking place on St. Johns Road and Leslie Drive commencing May 4, 2020. 

The maintenance flushing is necessary to remove accumulated material and prevents the sewer main from surcharging.

During the flushing:

It is recommended to keep all toilet lids closed during the work.

During this process a flusher truck will be setting up their apparatus at each manhole in the roadway and releasing pressurized water through the main pipe to remove any material.

A bubbling and/or vacuum effect may be noticed in your drains and toilets.

After the Flushing:

After the work is complete, it is important to run water into all sinks and floor drains to make sure that your plumbing returns to normal working order.

We ask for your patience during this preventative maintenance process.


“Flushable” Wipes

Please note that NO wipes – including ones marked “flushable” – should be flushed down the toilet. They do not break apart and block pipes which can cause overflow, health concerns, environmental issues, and property damage.

For property owners, blocked pipes can lead to toilet and sink overflows and costly repairs. For municipalities, blocked pipes increase costs due to unscheduled maintenance and may result in increased water rates for all of us.

Please do your part and DO NOT flush “flushable” wipes.