What does InnServices do?

InnServices is the Town of Innisfil’s water and wastewater utility company, and 

  • Provides clean, safe drinking water to its customers 
  • Takes care of the treatment of wastewater that is collected from the sewer system
  • Builds new water and sewer infrastructure as the Town grows.

Who do I call if I have a Water Emergency?

InnServices Water Operations Staff are on call (24 hours a day, 7 days a week) to deal with emergencies such as broken water meters or broken water mains. 

  • Call 705-436-3710 (8:30 a.m.- 4:30 p.m. Monday – Friday).
  • During Holidays, Evenings or Weekends – call 705-436-2141 (South Simcoe Police Non- Emergency).

Who do I call if my sewer backs up? 

There are two phone calls you should make as quickly as possible:

  1. Call your home insurance provider so a clean-up can be initiated as quickly as possible.
  2. Call us to report it so we can take action as quickly as possible at 705-436-3710 (8:30 a.m.- 4:30 p.m. Monday – Friday). During Holidays, Evenings or Weekends – call 705-436-2141 (South Simcoe Police Non- Emergency).

You may need a licensed plumbing/drain contractor. Once the InnServices operators have arrived, the property owner will be required to sign a “Sewer Servicing Agreement” prior to the commencement of any work. More information can be found here Sewer Backups.

“Flushable” Wipes

Please note that NO wipes – including ones marked “flushable” – should be flushed down the toilet. They do not break apart and block pipes which can cause overflow, health concerns, environmental issues, and property damage.

For property owners, blocked pipes can lead to toilet and sink overflows and costly repairs. For municipalities, blocked pipes increase costs due to unscheduled maintenance and may result in increased water rates for all of us.

Please do your part and DO NOT flush “flushable” wipes.

Sewer By-law

Our Sewer By-law regulates the discharge of liquid or solid
matter into the Municipal Sanitary Sewer System.

Safely Re-Opening Buildings for Building Owners/Operators

With COVID-19 restrictions being eased and many businesses/buildings beginning to re-open, it is important to ensure that health and safety is considered in all aspects of the process, including water.

When buildings are closed or on low occupancy for any prolonged period, water in the building becomes stagnant and can pose serious health risks. Harmful microbiological and chemical contaminants can grow or leach into water supply.

While municipal utilities are responsible to get clean, safe drinking water to each property, it is the responsibility of each property owner to ensure it maintains the safety of that water within their building.

In order to help residents, InnServices has compiled a fact sheet that is intended to assist with identifying possible concerns for tenants and building owners who plan to reopen their businesses after being closed for a prolonged period. These considerations should be addressed before allowing tenants and visitors to re-occupy any building that has been closed for a prolonged period.

For more detailed information on maintenance & mitigation during a shutdown, and reopening your building, view the Canadian Water and Wastewater Association’s report on Safely Re-Opening Buildings.