The Town of Innisfil's partnership with Uber takes both passenger and driver safety into account.

Public health and safety

Uber is actively monitoring the COVID-19 situation and taking steps to help keep Innisfil Transit drivers and passengers safe. This includes limiting pooled or shared trips, providing drivers with disinfectants to keep cars clean, and more. 

Public health guidelines

Simcoe Muskoka District Health Unit has a guidance document available to help taxi and rideshare drivers reduce the risk of exposure to illnesses, including COVID-19.

Masks and face coverings

Masks remain mandatory for riders and drivers using Innisfil Transit. This requirement will be in place until at least June 11, 2022 per provincial guidelines regarding public transit. We recommend continuing existing safety precautions: 

  • Always cover your cough or sneeze
  • Wash or sanitize your hands before and after trips
  • Sit in the back seat with the windows open for improved air flow

At-home rapid COVID-19 tests

Innisfil Transit drivers can submit a request to receive a kit of 25 rapid antigen tests to help keep our transit system as safe as possible during the pandemic. Once you've completed the request form, we'll contact you by email about how to pick up your rapid COVID-19 antigen test kits from Town Hall.

Complete the request form

Passenger safety

All Uber drivers must go through a pre-screening process, including a criminal history and motor vehicle record check. Uber drivers typically use their own vehicles, which range from 4-door sedans to 6-person mini vans. Vehicles cannot be more than 10-years old and must show proof of a motor vehicle safety inspection. Each vehicle and driver must hold 2 million dollars in liability insurance. Uber also protects your personal information, including your phone number and pickup and drop-off location history.

Learn more about how Uber protects passengers.

Women's safety

Uber acknowledges the danger many women face using their service and have built safety tools and policies to address this issue. One safety feature is the emergency button in the app's Safety Toolkit, which automatically sends the vehicle's location to a 911 centre. They also provide 24/7 contact support through the app to riders.

In addition to pledging five million dollars to women's safety organizations through to 2022, Uber has also made legal changes to empower survivors. They no longer require mandatory arbitration for individual claims of sexual assault. This means that survivors can choose to remain confidential with their case or tell their story if they wish. Uber has also removed confidentiality provisions in settlement agreements. This means that divulging details of a sexual assault case is up to the survivor, not Uber. Lastly, Uber publishes safety transparency reports to show data on sexual assault incidents.

Learn more about how Uber is addressing women's safety.

Driver safety

Find out more about how Uber is protecting drivers.

While driving with the Uber app, drivers are protected under Uber's auto insurance. Uber uses similar safety features to protect drivers as it does to protect riders. These include an emergency assistance button that will automatically send your location details to a 911 centre, 24/7 contact support and the RideCheck feature that will detect accidents. Uber also uses two-way ratings so you can see how riders were rated by previous drivers.