Accessibility Standards

The Town of Innisfil works to remove barriers and provide accessible goods, services and facilities for all community members.

Multi-year accessibility plan

Working with the Innisfil Accessibility Advisory Committee and guided by the Accessibility for Ontarians with Disabilities Act (AODA), we developed our 2018-2022 Multi-Year Accessibility Plan. Each year, we provide an update on the actions taken to prevent and remove barriers for people with disabilities and progress made on the implementation of our plan. Read the 2019 Annual Accessibility Report.

Feedback and alternative formats

How can we best communicate with you? We welcome public input and comments to help us identify areas where we can improve the delivery of accessible goods and services. You can direct feedback by:

  • Mail: Attention: Human Resources, 2101 Innisfil Beach Road, Innisfil, Ontario, L9S 1A1
  • Phone: 705-436-3710
  • Email:
  • Confidential Fax: 705-431-7652

What is the Accessibility of Ontarians with Disabilities Act?

The Accessibility of Ontarians with Disabilities Act, 2005 (AODA), is a law passed by the Ontario legislature that allows the government to develop specific standards of accessibility and to enforce them. The standards are made into laws called regulations, and they provide the details to help meet the goal of the AODA. The AODA is the foundation on which the standards are built.

The purpose of the accessibility standards is to move organizations in Ontario forward on accessibility. The standards will set requirements in a number of key areas and will be reviewed at least every five years. New requirements may be added. Ontario will move step by step towards accessibility that is widespread and commonplace. The goal of the Act is to make the Province of Ontario completely accessible by 2025.

Businesses and organizations that provide goods and services to people in Ontario will have to meet certain accessibility standards in five important areas of our lives:

  • Customer Service
  • Transportation
  • Information and Communications
  • Built Environment Standards
  • Employment

The Integrated Accessibility Standard was released in the summer of 2011. This standard includes the Information and Communication Standard, the Employment Standard, the Transportation Standard, the Design of Public Spaces, and Customer Service. The Town of Innisfil is committed to working towards being compliant with all of the standards under the AODA as they are introduced. The Town’s Integrated Accessibility Standard Regulation Policy is in effect and is available for review here.